Policy

STUDIO POLICIES

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Registration

  1. Parents must complete and sign the registration form and familiarize themselves with Dancenter’s policies prior to sending the student for his/her first class.
  2. The number of students per class is limited. Registration is taken on a “first come, first served” basis.

Fee & Refund

  1. Please check Dancenter Payment & Refund policy form.

Studio Etiquette

  1. No food or beverages (except water) allowed in the studio.
  2. No street shoes allowed in the dance studio.
  3. No running, yelling or disruptive behavior.
  4. Mobile phones MUST be turned OFF.

Advanced Classes Qualification

  1. Kids and Teen Lyrical Classes are open to students registered in Ballet and/or Jazz class.
  2. Ballet, Tap and Jazz Advanced Kids students are required to take an additional Ballet OR Jazz OR Lyrical Class.

Time Keeping

  1. Classes are constructed in a logical manner, starting with warming up and developing the necessary skills and muscles in order to improve technique. If a student is late for class and misses these exercises they are at risk of injury. Late arrivals are also very disruptive.
  2. Students are expected to arrive at the studio in enough time to dress and be ready to start class at the scheduled time.
  3. Students are expected to attend the entire class. Leaving class early is discouraged.

Attendance

  1. Please notify the studio by email or phone call if your child will be absent from class.
  2. Irregular attendance holds back the progress of both the student and the rest of the class. In order for the learning experience to be a positive one, it is important that students attend class regularly.
  3. A student with an injury or who is not well enough to participate should still observe class if possible, as much can be learned by watching.

Schedule Changes

  1. Our teachers are also choreographers and performers. Other commitments may take them away from class on occasion. Where possible substitute teachers will be used rather than classes cancelled.
  2. In case of class cancellation by Dancenter, a make-up class will be proposed to students at a different time and day.
  3. In case of unforeseen event forcing our physical studio to close, online classes might substitute regular classes.

Make-Up Class Policy

  1. Students who will miss a class due to sickness can ask for a makeup class within the month following teachers’ recommendation. Please inform reception 1 week in advance.
  2. During the performance term, make up classes for Kids and Teens must be arranged before March or after the shows only.

Saturday class students

  1. Mini Kids students registered for Term 3 are entitled to one make up class which can be taken within the term in the same age group.
  2. Kids and Teen students registered for the Performance Term are entitled to one make up class which can be taken between January and March in the same level or lower.

Class Observation

  1. No parents/ friends/siblings are allowed to enter the studio during the class.
  2. Parents and guests are invited to observe classes during Observation Week which is specified on the yearly calendar, and usually held in December and June.

Use of image and video consent

  1. In signing the registration form, the parent gives permission for Dancenter to use photos and/or video of their child for promotional purposes.
  2. It is the responsibility of the Parents to inform Dancenter, in writing, if consent needs to be withdrawn or amended.

Communications

  1. All communications regarding class registration confirmation, billing, and Dancenter’s classes, workshops, events, changes of schedules, newsletters, reminders, etc. are sent via email to the email address provided at registration.
  2. It is parents responsibility to stay updated with Dancenter information. Our reception team will happily answer to your question for clarification.
  3. Dancenter can’t be hold responsible if families missed information.
  4. If your email address changes, please notify us as soon as possible to avoid missing information.

Safety

  1. Parents are asked to drop off children for class, and pick them up inside Dancenter (maximum 10 minutes before class, maximum 10 minutes after class). Only students with a GREEN CARD can leave Dancenter alone.
    Please see Green Card policy.
  2. It is the responsibility of the parents to inform Dancenter if there are any changes to parents contact number or emergency phone number.
FEE, REFUND, WITHDRAWAL & SCHOLARSHIP POLICIES
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  1. Registration fee and class fees are payable on the day of enrolment and must be paid prior to a student’s first class. Enrolment is only confirmed when all fees are paid in full.
  2. Tuition fees are calculated as a package fee on a per term basis. At Dancenter, students can sign up by term or for a full year.
  3. Drop in is only possible at the discretion of the Director. In case of Drop in, single class fees will be 330,000 VND/45’ class; 380,000 VND/55’ class; 440,000 VND/85’ class and 500,000 VND/115’ class.
  4. 10% late payment penalties will be applied after second reminder sent by email. If you need more time to settle payment, kindly inform us and we can find a suitable arrangement.
  5. Costume fees are payable at time of registration for the Performance Term (January – June) or full year.
  6. No refunds/credits are given to dancers for classes missed due to student absence, inclement weather cancellations, or student vacations, holidays, or days off from school.
  7. In case of force majeure events including but not limited to, any fire, weather conditions, war, governmental action, acts of terrorism, epidemic, pandemic, or any other event beyond Dancenter’s reasonable control, Dancenter studio will be closed. Where on-site class is not possible as a result of the Force Majeure Event for a period of more than 7 days, the mitigation steps to be taken by the school may include the provision of online classes to substitute Kids and Teen regular classes and/or make up classes. Mini kids’ classes will be postponed or canceled and refunded. Partial credit might be calculated at Dancenter’s discretion following the duration of the studio physical closure.
  8. Notification of withdrawal must be in writing advising Dancenter. A withdrawal form may be obtained from reception.  The official date of withdrawal is effective upon receipt of written notice.
    • There will be no refunds for any withdrawals after 4 weeks from the date of registration for the Foundation term and after January 31st for the Performance Term.
    • Withdrawal notice must be given to the front desk staff (not dance teacher) in order to qualify for a refund or credit.
    • The cost of all classes prior to the withdrawal notification, whether attended or not, will not be included in the refund or credit and will be charged as a Drop in Class.
    • A 500,000 VND Refund Administration Fee will be deducted.
    • Refunds can be credited for the student’s next term or for a family member. Credits will be valid until the next term.
    • Transfer refund has to be claimed within 6 months from the cancellation date. After this period, the refund will be null.
    • Student registration fee is non-refundable.
      The registration fee covers the costs of paperwork processing and computer time required to set up your student in the attendance and tuition-billing system.
    • If a student withdraws after 31/01/2022, costume fee will be non-refundable.
    • Absence (non-attendance) from class is not considered notification of withdrawal
  9. In the case that no suitable class is available for the student’s level after registration, a full refund will be offered.

SCHOLARSHIP

We understand that not all families have the finance to support the passion of their child. This is why we offer full and part Scholarships for committed students who would like to register for an extra class. For more information, please contact us.

UNIFORM POLICIES

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Dress Code

  1. All students should be dressed appropriately, as detailed in the dress code below.
    * Dance clothes and shoes are available to purchase from Dancenter Shop, please ask at Reception for details or see information on our website.

    Class Age Girls Dance Wear & Shoes Boys Dance Wear & Shoes
    DANCE Mini Kids
    (3-5 y.o.)
    Black leggings + Black/White plain top
    Pink dance leotard + Skirt
    Pink soft shoes with elastic
    Black shorts or leggings
    Black/ White plain T-shirt
    Black soft shoes with elastic
    ACRO Mini Kids
    (4-5 y.o.)
    Black leggings
    Black plain top (no graphic)/ Acro Leotard
    Bare feet
    Black shorts or leggings
    Black/White T-shirt
    Bare feet
    Kids/Teens
    (6 y.o+)
    Black leggings/lycra short
    Acro leotard
    Bare feet
    BALLET Kids
    (6-11 y.o.)
    Pink leotard + Skirt + Ballet tights
    Pink soft shoes with elastic
    Black shorts or leggings
    White/Purple T-shirt
    Black soft shoes with elastic
    Teens
    (12 y.o.+)
    Black leotard + Skirt + Ballet tights
    Pink soft shoes with elastic
    (For pointes please check with your teacher)
    JAZZ Kids
    (6-11 y.o.)
    Black Jazz trousers or leggings
    Pink or black leotard
    Black Soft Shoes
    Black shorts or leggings
    White or Black or Purple T-shirt
    Black Jazz leather shoes
    Teens
    (12 y.o.+)
    Black Jazz trousers/leggings/dance lycra shorts
    Leotard
    Black Jazz leather shoes
    LYRICAL Kids & Teens Black leggings/Black lycra shorts
    Black leotard
    Half sole shoes
    Black shorts or leggings
    White or Black or Purple T-shirt
    Half sole shoes
    TAP Kids
    (6-11 y.o.)
    Teens
    (12 y.o.+)
    Black leggings
    Black/White Dancenter Top/plain T-shirt
    Black Tap Shoes
    Black shorts
    Black/White Dancenter Top/plain T-shirt
    Black Tap Shoes
    HIP HOP Kids/Teens
    (6 y.o.+)
    Black/White leggings/Baggy Shorts (under knees)
    Black/White plain T-shirt/Dancenter T-shirt
    Black sneaker
    CLASS OUTFIT RECOMMENDATION

  2. Students should wear their hair up for class so that the teacher can see the line of the neck and head in relation to the body. Long hair should be tied back in a bun for Ballet class, or ponytail for all other classes. Short hair should be held back with a ribbon or band.
  3. NO JEWELLERY with the exception of small earrings. Watches should not be worn in class.
  4. Dancenter is not responsible for lost or stolen items, so please do not bring valuable items to class.
DROP OFF & PICK UP PROCEDURES

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Thank you in advance for adhering to the following expectations regarding Drop-off and Pick-up. We put these procedures in place to ensure the safety of our students.

Drop-off

Drop-Off begins maximum 10 minutes before class. There is no supervision on the premise before that time. Students should not arrive before that time and we are not responsible for students who do.

Pick-up

All families will need to indicate how their child will get home after class: leaving alone, or pick-up.
IF you choose leaving alone for your child, Dancenter will provide a GREEN CARD. Students need to show their GREEN CARD to security at Dancenter to be able to leave alone.
IF you choose pick-up, please make sure that you are on time to pick-up your child, and that they do not go home with anyone else without your knowledge.
Students who are not picked up by 10 minutes after class will be directed to the office to call for parents.

Traffic Law
Please be informed that the D2 Police have asked Dancenter to obey the rules below to reduce the traffic on Nguyen Dang Giai Street.
Private cars:

  1. Cars are not permitted to park in front of neighbors’ houses.
  2. Cars are allowed to quickly drop off students from Dancenter, however it is strictly forbidden to park in front of the Dancenter Gate.
  3. For Pick up, drivers must park on the street. Student’s guardian/parents should come to pick up the student at the reception.

For students who arrive/leave by taxi, please organize your transport with common sense and don’t let the taxi driver wait in front of the gate. Please call your taxi only you’re ready to leave.
Drivers who don’t follow the rules or disrespect the Dancenter guardians will be reported to the police station

General Dismissal Rules at Dancenter

  1. Only students with GREEN CARD can leave alone from the studio
  2. When rehearsals, demonstrations and shows are organized outside of Dancenter premises, it is parents responsibility to pick up their child at the “pick up” station(s)
  3. Students who will be picked up must wait inside Dancenter.
ANNUAL SHOW & ACRO DEMONSTRATION

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ANNUAL DANCE SHOWS AND ACRO DEMONSTRATION

  1. Shows and demonstration organized in Government theaters can be canceled or postponed at any time by Vietnam authorities.
  2. Mini Kids Dance Play, Dance Intro and Acro intro will present their progress during observation week at their class time. No costumes necessary.
  3. Acro Kids and Teen students will have a separate demonstration performance.
  4. All dance students from preparatory levels to advanced levels who register for Performance Term will be part of the Dancenter recitals and show. Dates will be confirmed in December/January.
  5. Students may appear in more than one show, depending on their class level in each dance that they study.
  6. Teen advanced students will perform in the Kids and Teen Recital AND Adult Show.
  7. Students with unexcused irregular attendance can be withdrawn for the shows after 1 warning.
  8. Please note that there will be COMPULSORY extra rehearsals usually scheduled on weekends prior to each show.
  9. Tickets are required for entry for each person to each recital/ demonstration. The cost to organize a show is relative to the professional conditions we are willing to offer to our students for a real show experience. Ticket revenue partly covers the following expenses: Theater rental cost for rehearsals hours and show days, Professional lighting equipment and stage backdrop, Lighting Designer fee, Teachers and Staff extra working hours for weekend rehearsals and shows.

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